FAQ

check_box

What is the return policy?

No Refunds

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
Items are only refundable after 7 days from the date of delivery. Refunds will not be issued for requests made before this period.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

check_box

When will i receive my order?

Shipping Policy

Order Processing Time:

  • Orders are processed within 1-3 business days from the time they are placed. Orders are not processed on weekends or holidays. If there are any delays in processing, you will be notified.

Shipping Methods & Delivery Time:

  • We offer the following shipping methods:

    Standard Shipping: Delivery within 5-7 business days

(Delivery times are estimates and may vary depending on the destination, weather conditions, and other factors beyond our control.)

Shipping Charges:

  • Shipping costs are calculated based on the weight and dimensions of your order and the shipping destination.

Tracking Your Order:

  • Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s status.

Lost or Damaged Items:

  • If your order is lost or arrives damaged, please contact us within [7 days] of receiving your shipment, and we will assist in resolving the issue.

Address Accuracy:

  • Please ensure your shipping address is accurate at the time of checkout. We are not responsible for packages lost due to incorrect address information.

Contact Us: If you have any questions or concerns about your shipment, please feel free to contact us at connectswiftcore@gmail.com

check_box

Do you charge for shipping?

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

check_box

Are any purchases final?

Yes all sales are final